Shipping and Delivery

KAWASHIMA THE JAPAN STORE thrives to make its local and international selection available to all customers around the world.

Kawashimaya partners with delivery couriers like EMS and FedEx for the delivery of international orders. Please note that due to the Covid-19 pandemic, EMS has temporarily suspended delivery to several countries. In this case, we will automatically change the delivery option to FedEx.

Please select the desired menu from the following table of contents. (Updated per May 25, 2021)

Shipping Fee to Each Country

All shipping fees are determined by standard Japanese yen. Please check according to the rate of your local currency.
※The rate of the notation is the rate at the time of May 25, 2021

Shipping Fee to ASIA Area

1YUAN=16.95JPY  1WON=0.097JPY  1RUPIAH=0.0076JPY

e-packet
0 kg – 0.1 kg JPY 966
0.1 kg – 0.2 kg JPY 1,092
0.2 kg – 0.3 kg JPY 1,218
0.3 kg – 0.4 kg JPY 1,344
0.4 kg – 0.5 kg JPY 1,470
0.5 kg – 0.6 kg JPY 1,596
0.6 kg – 0.7 kg JPY 1,722
0.7 kg – 0.8 kg JPY 1,848
0.8 kg – 0.9 kg JPY 1,974
0.9 kg – 1 kg JPY 1,848
EMS
1 kg – 1.25 kg JPY 3,600
1.25 kg – 1.5 kg JPY 4,050
1.5 kg – 1.75 kg JPY 4,500
1.75 kg – 2 kg JPY 4,950
2 kg – 2.5 kg JPY 5,700
2.5 kg – 3 kg JPY 6,450
3 kg – 3.5 kg JPY 7,200
3.5 kg – 4 kg JPY 7,950
4 kg – 4.5 kg JPY 8,700
4.5 kg – 5 kg JPY 9,450
5 kg – 5.5 kg JPY 10,200
5.5 kg – 6 kg JPY 10,950
6 kg – 7 kg JPY 12,150
7 kg – 8 kg JPY 13,350
8 kg – 9 kg JPY 14,550
9 kg – 10 kg JPY 15,750
10 kg – 11 kg JPY 16,950
11 kg – 12 kg JPY 18,150
12 kg – 13 kg JPY 19,350
13 kg – 14 kg JPY 20,550
14 kg – 15 kg JPY 21,750
15 kg – 16 kg JPY 22,950
16 kg – 17 kg JPY 24,150
17 kg – 18 kg JPY 25,350
18 kg – 19 kg JPY 26,550
19 kg – 20 kg JPY 27,750
20 kg – 21 kg JPY 28,950
21 kg – 22 kg JPY 30,150
22 kg – 23 kg JPY 31,350
23 kg – 24 kg JPY 32,550
24 kg – 25 kg JPY 33,750
25 kg – 26 kg JPY 34,950
26 kg – 27 kg JPY 36,150
27 kg – 28 kg JPY 37,350
28 kg – 29 kg JPY 38,550
29 kg – 30 kg JPY 39,750


Shipping Fee to EUROPE Area

1EUR=132.93JPY

e-packet
0 kg – 0.1 kg JPY 1,106
0.1 kg – 0.2 kg JPY 1,274
0.2 kg – 0.3 kg JPY 1,442
0.3 kg – 0.4 kg JPY 1,610
0.4 kg – 0.5 kg JPY 1,778
0.5 kg – 0.6 kg JPY 1,946
0.6 kg – 0.7 kg JPY 2,114
0.7 kg – 0.8 kg JPY 2,282
0.8 kg – 0.9 kg JPY 2,450
0.9 kg – 1 kg JPY 2,618
EMS
1 kg – 1.25 kg JPY 5,475
1.25 kg – 1.5 kg JPY 6,150
1.5 kg – 1.75 kg JPY 6,825
1.75 kg – 2 kg JPY 7,500
2 kg – 2.5 kg JPY 8,700
2.5 kg – 3 kg JPY 9,900
3 kg – 3.5 kg JPY 11,000
3.5 kg – 4 kg JPY 12,300
4 kg – 4.5 kg JPY 13,500
4.5 kg – 5 kg JPY 14,700
5 kg – 5.5 kg JPY 15,900
5.5 kg – 6 kg JPY 17,100
6 kg – 7 kg JPY 19,050
7 kg – 8 kg JPY 21,000
8 kg – 9 kg JPY 22,950
9 kg – 10 kg JPY 24,900
10 kg – 11 kg JPY 26,850
11 kg – 12 kg JPY 28,800
12 kg – 13 kg JPY 30,750
13 kg – 14 kg JPY 32,700
14 kg – 15 kg JPY 34,650
15 kg – 16 kg JPY 36,600
16 kg –17 kg JPY 38,550
17 kg – 18 kg JPY 40,500
18 kg – 19 kg JPY 42,450
19 kg – 20 kg JPY 44,400
20 kg – 21 kg JPY 46,350
21 kg – 22 kg JPY 48,300
22 kg – 23 kg JPY 50,250
23 kg – 24 kg JPY 52,200
24 kg – 25 kg JPY 54,150
25 kg – 26 kg JPY 56,100
26 kg – 27 kg JPY 58,050
27 kg – 28 kg JPY 60,000
28 kg – 29 kg JPY 61,950
29 kg – 30 kg JPY 63,900


Shipping Fee to The United States, Malaysia, Canada

1USD=108.76JPY 1MYR=26.26JPY 1CAD=90.35JPY

Fedex
0 kg – 0.5 kg JPY 2,176
0.5 kg – 1.0 kg JPY 2,433
1.0 kg – 1.5 kg JPY 2,675
1.5 kg – 2.0 kg JPY 2,804
2.0 kg – 2.5 kg JPY 3,121
2.5 kg – 3.0 kg JPY 3,440
3.0 kg – 3.5 kg JPY 3,639
3.5 kg – 4.0 kg JPY 3,781
4.0 kg – 4.5 kg JPY 4,221
4.5 kg – 5.0 kg JPY 4,661
5.0 kg – 5.5 kg JPY 5,870
5.5 kg – 6.0 kg JPY 6,013
6.0 kg – 6.5 kg JPY 6,156
6.5 kg – 7.0 kg JPY 6,299
7.0 kg – 7.5 kg JPY 6,440
7.5 kg – 8.0 kg JPY 6,583
8.0 kg – 8.5 kg JPY 6,726
8.5 kg – 9.0 kg JPY 6,868
9.0 kg – 9.5 kg JPY 8,732
9.5 kg – 10.0 kg JPY 8,910
10.0 kg – 10.5 kg JPY 9,082
10.5 kg – 11.0 kg JPY 9,254
11.0 kg – 11.5 kg JPY 9,425
11.5 kg – 12.0 kg JPY 9,597
12.0 kg – 12.5 kg JPY 11,333
12.5 kg – 13.0 kg JPY 11,532
13.0 kg – 13.5 kg JPY 11,732
13.5 kg – 14.0 kg JPY 11,931
14.0 kg – 14.5 kg JPY 12,131
14.5 kg – 15.0 kg JPY 12,330
15.0 kg – 15.5 kg JPY 12,530
15.5 kg – 16.0 kg JPY 14,582
16.0 kg – 16.5 kg JPY 14,811
16.5 kg – 17.0 kg JPY 15,039
17.0 kg – 17.5 kg JPY 15,268
17.5 kg – 18.0 kg JPY 15,497
18.0 kg – 18.5 kg JPY 15,725
18.5 kg – 19.0 kg JPY 15,953
19.0 kg – 19.5 kg JPY 16,183
19.5 kg – 20.0 kg JPY 16,411
20.0 kg – 20.5 kg JPY 16,639


Shipping Fee to FedEx H, M Zone

The H, M Zone covers Greece, Ireland, Israel, Slovakia, Greenland, Faroe Islands, and Vatican City.

1EUR=132.93JPY

Fedex
0 kg – 0.5 kg JPY 3,649
0.5 kg – 1.0 kg JPY 4,250
1.0 kg – 1.5 kg JPY 5,236
1.5 kg – 2.0 kg JPY 6,182
2.0 kg – 2.5 kg JPY 7,194
2.5 kg – 3.0 kg JPY 8,152
3.0 kg – 3.5 kg JPY 8,896
3.5 kg – 4.0 kg JPY 9,832
4.0 kg – 4.5 kg JPY 10,768
4.5 kg – 5.0 kg JPY 11,704
5.0 kg – 5.5 kg JPY 13,987
5.5 kg – 6.0 kg JPY 14,268
6.0 kg – 6.5 kg JPY 14,547
6.5 kg – 7.0 kg JPY 14,828
7.0 kg – 7.5 kg JPY 15,107
7.5 kg – 8.0 kg JPY 15,387
8.0 kg – 8.5 kg JPY 15,668
8.5 kg – 9.0 kg JPY 15,947
9.0 kg – 9.5 kg JPY 19,989
9.5 kg – 10.0 kg JPY 20,333
10.0 kg – 10.5 kg JPY 20,692
10.5 kg – 11.0 kg JPY 21,050
11.0 kg – 11.5 kg JPY 21,407
11.5 kg – 12.0 kg JPY 21,766
12.0 kg – 12.5 kg JPY 31,377
12.5 kg – 13.0 kg JPY 31,885
13.0 kg – 13.5 kg JPY 32,392
13.5 kg – 14.0 kg JPY 32,900
14.0 kg – 14.5 kg JPY 33,407
14.5 kg – 15.0 kg JPY 33,916
15.0 kg – 15.5 kg JPY 34,423
15.5 kg – 16.0 kg JPY 34,931
16.0 kg – 16.5 kg JPY 35,438
16.5 kg – 17.0 kg JPY 35,946
17.0 kg – 17.5 kg JPY 36,453
17.5 kg – 18.0 kg JPY 36,962
18.0 kg – 18.5 kg JPY 37,469
18.5 kg – 19.0 kg JPY 37,977
19.0 kg – 19.5 kg JPY 38,484
19.5 kg – 20.0 kg JPY 38,992
20.0 kg – 20.5 kg JPY 39,499


Shipping Fee to FedEx I, O Zone

The I, O Zone covers India, Azerbaijan, Belarus, Iraq, Malta, Romania, Ukraine, United Arab Emirates, Albania, Armenia, Gibraltar, Serbia, Bosnia and Herzegovina, Moldova, Montenegro, Uzbekistan, Kazakhstan, and Kyrgyzstan.

1INR=1.49JPY 1AED=29.60JPY

Fedex
0 kg – 0.5 kg JPY 2,367
0.5 kg – 1.0 kg JPY 2,773
1.0 kg – 1.5 kg JPY 3,249
1.5 kg – 2.0 kg JPY 3,628
2.0 kg – 2.5 kg JPY 4,108
2.5 kg – 3.0 kg JPY 4,585
3.0 kg – 3.5 kg JPY 4,735
3.5 kg – 4.0 kg JPY 5,182
4.0 kg – 4.5 kg JPY 5,628
4.5 kg – 5.0 kg JPY 6,074
5.0 kg – 5.5 kg JPY 6,928
5.5 kg – 6.0 kg JPY 7,232
6.0 kg – 6.5 kg JPY 7,536
6.5 kg – 7.0 kg JPY 7,840
7.0 kg – 7.5 kg JPY 8,145
7.5 kg – 8.0 kg JPY 8,449
8.0 kg – 8.5 kg JPY 8,754
8.5 kg – 9.0 kg JPY 9,058
9.0 kg – 9.5 kg JPY 10,162
9.5 kg – 10.0 kg JPY 10,492
10.0 kg – 10.5 kg JPY 10,702
10.5 kg – 11.0 kg JPY 10,911
11.0 kg – 11.5 kg JPY 11,119
11.5 kg – 12.0 kg JPY 11,328
12.0 kg – 12.5 kg JPY 12,272
12.5 kg – 13.0 kg JPY 12,494
13.0 kg – 13.5 kg JPY 12,717
13.5 kg – 14.0 kg JPY 12,939
14.0 kg – 14.5 kg JPY 13,161
14.5 kg – 15.0 kg JPY 13,384
15.0 kg – 15.5 kg JPY 13,606
15.5 kg – 16.0 kg JPY 13,896
16.0 kg – 16.5 kg JPY 14,119
16.5 kg – 17.0 kg JPY 14,343
17.0 kg – 17.5 kg JPY 14,565
17.5 kg – 18.0 kg JPY 14,789
18.0 kg – 18.5 kg JPY 15,012
18.5 kg – 19.0 kg JPY 15,236
19.0 kg – 19.5 kg JPY 15,460
19.5 kg – 20.0 kg JPY 15,683
20.0 kg – 20.5 kg JPY 15,907


Shipping Fee to FedEx G Zone

The G Zone covers Chile, Colombia, Anguilla, Antigua and Barbuda, Argentina, Alba, Bahama, Barbados, Belize, Bermuda, Brazil, Cayman Islands, Costa Rica, Curacao, Dominica, Dominica, El Salvador, Grenada, Haiti, Honduras, Jamaica, Martinique, Nicaragua, Panama, Paraguay, Peru, St. Christopher Nevis, St. Lucia, St. Vincent and the Grenadines, Turks and Caicos Islands, Uruguay, Venezuela, British Virgin Islands, Guadeloupe, St. Helena, Gaiana, Sulinum, Bolivia, and French Giana.

1ARS=1.15JPY

Fedex
0 kg – 0.5 kg JPY 3,649
0.5 kg – 1.0 kg JPY 4,250
1.0 kg – 1.5 kg JPY 5,236
1.5 kg – 2.0 kg JPY 6,182
2.0 kg – 2.5 kg JPY 7,194
2.5 kg – 3.0 kg JPY 8,152
3.0 kg – 3.5 kg JPY 8,896
3.5 kg – 4.0 kg JPY 9,832
4.0 kg – 4.5 kg JPY 10,768
4.5 kg – 5.0 kg JPY 11,704
5.0 kg – 5.5 kg JPY 13,987
5.5 kg – 6.0 kg JPY 14,268
6.0 kg – 6.5 kg JPY 14,547
6.5 kg – 7.0 kg JPY 14,828
7.0 kg – 7.5 kg JPY 15,107
7.5 kg – 8.0 kg JPY 15,387
8.0 kg – 8.5 kg JPY 15,668
8.5 kg – 9.0 kg JPY 15,947
9.0 kg – 9.5 kg JPY 19,989
9.5 kg – 10.0 kg JPY 20,333
10.0 kg – 10.5 kg JPY 20,692
10.5 kg – 11.0 kg JPY 21,050
11.0 kg – 11.5 kg JPY 21,407
11.5 kg – 12.0 kg JPY 21,766
12.0 kg – 12.5 kg JPY 31,377
12.5 kg – 13.0 kg JPY 31,885
13.0 kg – 13.5 kg JPY 32,392
13.5 kg – 14.0 kg JPY 32,900
14.0 kg – 14.5 kg JPY 33,407
14.5 kg – 15.0 kg JPY 33,916
15.0 kg – 15.5 kg JPY 34,423
15.5 kg – 16.0 kg JPY 34,931
16.0 kg – 16.5 kg JPY 35,438
16.5 kg – 17.0 kg JPY 35,946
17.0 kg – 17.5 kg JPY 36,453
17.5 kg – 18.0 kg JPY 36,962
18.0 kg – 18.5 kg JPY 37,469
18.5 kg – 19.0 kg JPY 37,977
19.0 kg – 19.5 kg JPY 38,484
19.5 kg – 20.0 kg JPY 38,992
20.0 kg – 20.5 kg JPY 39,499


Shipping Fee to FedEx J, U Zone

The J, U Zone covers Bangladesh, Bhutan, Maldives, Mongolia, Nepal, Pakistan, Australia, Algeria, Botswana, Cote d'Ivoire, Djibouti, Egypt, Ethiopia, Gabon, Ghana, Kenya, Madagascar, Mauritius, Morocco, Nigeria, Rwanda, Senegal, Uganda, Zimbabwe, Bahrain, Cyprus, Jordan, Kuwait, Oman, Syria, Afghanistan, Yemen, Angola, Eritrea, Cameroon, Carbo Verde, Guinea, Republic of Congo (Brazzaville), Democratic Republic of Congo (Kinshasa), Zambia, Republic of Chad, Burkina Faso, Benin, Malawi, Republic of Mali, Libya, Liberia, Lesotho, Réunion, State of Palestine, Namibia, Republic of the Niger, Mozambique, and Republic of Mauritania.

Fedex
0 kg – 0.5 kg JPY 3,114
0.5 kg – 1.0 kg JPY 3,641
1.0 kg – 1.5 kg JPY 4,267
1.5 kg – 2.0 kg JPY 4,794
2.0 kg – 2.5 kg JPY 5,428
2.5 kg – 3.0 kg JPY 6,059
3.0 kg – 3.5 kg JPY 6,200
3.5 kg – 4.0 kg JPY 6,785
4.0 kg – 4.5 kg JPY 7,368
4.5 kg – 5.0 kg JPY 7,953
5.0 kg – 5.5 kg JPY 9,066
5.5 kg – 6.0 kg JPY 9,465
6.0 kg – 6.5 kg JPY 9,863
6.5 kg – 7.0 kg JPY 10,262
7.0 kg – 7.5 kg JPY 10,660
7.5 kg – 8.0 kg JPY 11,059
8.0 kg – 8.5 kg JPY 11,457
8.5 kg – 9.0 kg JPY 11,856
9.0 kg – 9.5 kg JPY 13,771
9.5 kg – 10.0 kg JPY 14,218
10.0 kg – 10.5 kg JPY 14,502
10.5 kg – 11.0 kg JPY 14,785
11.0 kg – 11.5 kg JPY 15,068
11.5 kg – 12.0 kg JPY 15,352
12.0 kg – 12.5 kg JPY 19,959
12.5 kg – 13.0 kg JPY 20,320
13.0 kg – 13.5 kg JPY 20,682
13.5 kg – 14.0 kg JPY 21,043
14.0 kg – 14.5 kg JPY 21,405
14.5 kg – 15.0 kg JPY 21,767
15.0 kg – 15.5 kg JPY 22,129
15.5 kg – 16.0 kg JPY 22,625
16.0 kg – 16.5 kg JPY 22,989
16.5 kg – 17.0 kg JPY 23,353
17.0 kg – 17.5 kg JPY 23,717
17.5 kg – 18.0 kg JPY 24,080
18.0 kg – 18.5 kg JPY 24,444
18.5 kg – 19.0 kg JPY 24,808
19.0 kg – 19.5 kg JPY 25,172
19.5 kg – 20.0 kg JPY 25,536
20.0 kg – 20.5 kg JPY 25,900


Shipping Fee to North America, Oceania, Middle East Area

This area covers Lebanon, Mexico, New Zealand (16 out of 17 regions), Cook Islands, Qatar, and Saudi Arabia.

e-packet
0 kg – 0.1 kg JPY 1,106
0.1 kg – 0.2 kg JPY 1,274
0.2 kg – 0.3 kg JPY 1,442
0.3 kg – 0.4 kg JPY 1,610
0.4 kg – 0.5 kg JPY 1,778
0.5 kg – 0.6 kg JPY 1,390
0.6 kg – 0.7 kg JPY 1,510
0.7 kg – 0.8 kg JPY 2,282
0.8 kg – 0.9 kg JPY 2,450
0.9 kg – 1 kg JPY 2,618
EMS
1 kg – 1.25 kg JPY 4,950
1.25 kg – 1.5 kg JPY 5,550
1.5 kg – 1.75 kg JPY 6,150
1.75 kg – 2 kg JPY 6,750
2 kg – 2.5 kg JPY 7,800
2.5 kg – 3 kg JPY 8,850
3 kg – 3.5 kg JPY 9,900
3.5 kg – 4 kg JPY 10,950
4 kg – 4.5 kg JPY 12,000
4.5 kg – 5 kg JPY 13,050
5 kg – 5.5 kg JPY 14,100
5.5 kg – 6 kg JPY 15,150
6 kg – 7 kg JPY 16,800
7 kg – 8 kg JPY 18,450
8 kg – 9 kg JPY 20,100
9 kg – 10 kg JPY 21,750
10 kg – 11 kg JPY 23,400
11 kg – 12 kg JPY 25,050
12 kg – 13 kg JPY 26,700
13 kg – 14 kg JPY 28,350
14 kg – 15 kg JPY 30,000
15 kg – 16 kg JPY 31,650
16 kg – 17 kg JPY 33,300
17 kg – 18 kg JPY 34,950
18 kg – 19 kg JPY 36,600
19 kg – 20 kg JPY 38,250
20 kg – 21 kg JPY 39,900
21 kg – 22 kg JPY 41,550
22 kg – 23 kg JPY 43,200
23 kg – 24 kg JPY 44,850
24 kg – 25 kg JPY 46,500
25 kg – 26 kg JPY 48,150
26 kg – 27 kg JPY 49,800
27 kg – 28 kg JPY 51,450
28 kg – 29 kg JPY 53,100
29 kg – 30 kg JPY 54,750


Shipping Fee to South America / Africa Area

This area covers The Gambia and Ecuador.

e-packet
0 kg – 0.1 kg JPY 1,148
0.1 kg – 0.2 kg JPY 1,400
0.2 kg – 0.3 kg JPY 1,652
0.3 kg – 0.4 kg JPY 1,904
0.4 kg – 0.5 kg JPY 2,156
0.5 kg – 0.6 kg JPY 2,408
0.6 kg – 0.7 kg JPY 2,660
0.7 kg – 0.8 kg JPY 2,912
0.8 kg – 0.9 kg JPY 3,164
0.9 kg – 1 kg JPY 3,416
EMS
1 kg – 1.25 kg JPY 7,350
1.25 kg – 1.5 kg JPY 8,550
1.5 kg – 1.75 kg JPY 9,750
1.75 kg – 2 kg JPY 10,950
2 kg – 2.5 kg JPY 13,200
2.5 kg – 3 kg JPY 15,450
3 kg – 3.5 kg JPY 17,700
3.5 kg – 4 kg JPY 19,950
4 kg – 4.5 kg JPY 22,200
4.5 kg – 5 kg JPY 24,450
5 kg – 5.5 kg JPY 26,700
5.5 kg – 6 kg JPY 28,950
6 kg – 7 kg JPY 32,100
7 kg – 8 kg JPY 35,250
8 kg – 9 kg JPY 38,400
9 kg – 10 kg JPY 41,550
10 kg – 11 kg JPY 44,700
11 kg – 12 kg JPY 47,850
12 kg – 13 kg JPY 51,000
13 kg – 14 kg JPY 54,150
14 kg – 15 kg JPY 57,300
15 kg – 16 kg JPY 60,450
16 kg –17 kg JPY 63,600
17 kg – 18 kg JPY 66,750
18 kg – 19 kg JPY 69,900
19 kg – 20 kg JPY 73,050
20 kg – 21 kg JPY 76,200
21 kg – 22 kg JPY 79,350
22 kg – 23 kg JPY 82,500
23 kg – 24 kg JPY 85,650
24 kg – 25 kg JPY 88,800
25 kg – 26 kg JPY 91,950
26 kg – 27 kg JPY 95,100
27 kg – 28 kg JPY 98,250
28 kg – 29 kg JPY 101,400
29 kg – 30 kg JPY 104,550

Customs Duties and Taxes

When ordering from KAWASHIMAYA, customers are responsible for assuring the product can be lawfully imported to the destination.

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of Japan may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Kawashimaya has no control over these charges, nor can KAWASHIMAYA predict what they may be.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Note:

Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment.

Calculating the Actual Shipping Cost

To check the actual shipping cost:
First, add all desired items into the shopping cart.
Next, go to the shopping cart and the "Gather Shipping Rates" field will appear in the lower left corner.
Once customers complete filling in the shipping information, click on the "Gather Shipping Rates" button. The website will automatically generate the estimated shipping cost.

実際の送料を見る方法

Courier Partners

Kawashimaya partners with delivery couriers like EMS and FedEx for the delivery of international orders. Therefore, the average time for shipment delivery is about 3-8 business days. Additionally, for order items below 500 g, customers can opt for e-packet with low-cost shipping (only eligible for the countries available to ship with EMS).

Note: Currently, EMS has temporarily suspended delivery to several countries. In this case, we will automatically change the delivery options with FedEx. Please note that KAWASHIMAYA reserves the right to change the shipping courier without prior notice.

Shipping Restrictions

Certain restrictions prevent us from shipping certain products to all geographical locations. Although EMS and FedEx ships to most countries in the world, there may be cases where your shipping information or country of residence does not reflect on the shopping cart page. You'll be notified at checkout if we're unable to ship specific items to the address you've selected.

Please reach out to our customer service for more information if this situation applies to you.
Email: infojapanstore@kawashima.shop

Order Tracking and ETA for Shipment

Products are shipped as soon as they are ready. However, depending on the products such as made-by-order products, it may take several days to ship. Please note that we do not ship on Saturdays, Sundays and Japanese holidays. In the case of delayed shipping, we will contact you by email.

Once the order is shipped, we will notify customers via email on the EMS/FedEx tracking number. Please refer to the tracking number for updates on shipment whereabouts.

KAWASHIMAYA mainly uses EMS and FedEx for the delivery of international orders. Therefore, the average time for shipment delivery is about 3-8 business days. In some circumstances, we may not meet your requested delivery time.

Coronavirus-Related Shipping Delays and Complications

Due to the COVID-19 pandemic, air travel has been restricted. Therefore, international deliveries may take longer than usual and certain delivery destinations might see further restrictions. The slowdown is expected to take 2-3 weeks. Please be patient as we work to get shipments out as quickly as possible, with everyone’s safety in mind. Tracking information for international packages may take 72 hours after fulfillment to display properly. We appreciate your kind understanding.


(as of November 2020)

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