Shipping And Delivery

We ship worldwide direct from Tokyo, Japan. We offer two shipping methods for international orders; EMS, and Surface Mail. Meanwhile, we use Yamato Transport for domestic Japan delivery. All shipping fees are in Japanese Yen (¥). Please see the shipping information from the following table of contents.

CONTENT LIST

Shipping Fee to Japan

Yamato Transport

・Flat shipping fee nationwide ¥800
・Average shipping time is 7-14 business days
・Tracking is available

Shipping to Japanese Hotel Addresses

If you’re staying in Japan and would like to receive your order at your hotel or accommodation, please take note of the following impotant points:

1. Hotel Acceptance: Before placing your order, confirm with your hotel if they can accept a package from Yamato Transport with you as the recipient.

2. Room Number Requirement: Many Japanese hotels will not accept packages at the front desk unless your room number is provided. Please contact us with your room number and the date you’d like the package delivered. If the room number is unavailable, ensure the hotel can accept the package under your name during your stay.

3. Non-refundable Shipping: If the hotel cannot accept the package and it is returned to our warehouse, please note that the shipping fee is non-refundable.

4. Order Timing: To ensure timely delivery, please place your order at least one week before your expected delivery date. For pre-order products, we recommend ordering two weeks in advance. Special requests such as hotel deliveries require advanced notice to guarantee arrival during your stay.

We appreciate your understanding and cooperation to make sure your package reaches you smoothly during your time in Japan.

International Shipping Methods

We offer the international shipping methods by Japan Post below. Please choose carefully based on your needs.

1. EMS (Express Mail Service)

・Shipment by air
・Average shipping time is 7-10 business days
・Max weight is 30 kg
・Fast shipment
・Tracking is available

2. Surface Mail

・Shipment by sea
・Average shipping time is 1-3 months
・Max weight is 30 kg
・Affordable but slower shipping time
・Tracking is available

International Shipping Fees

We categorized the international shipping fees based on the destination country’s area and shipping methods. The shipping fee includes packing fees. Please choose the country’s area to see the shipping fees.

Shipping Fee to UNITED STATES OF AMERICA, GUAM, SAIPAN

Available for EMS and Surface Mail shipping: USA (United States of America)

Available for only Surface Mail shipping: Guam, Saipan.

Shipping Fee to OCEANIA, CANADA, MEXICO, MIDDLE EAST, EUROPE Area

Available for EMS and Surface Mail shipping: Australia, Cook Islands, Oman, Saudi Arabia, Turkey, Jordan, Ireland, Italy, Netherlands, Cyprus, Greece, San Marino, Switzerland, Spain, Liechtenstein, Malta, Finland, Romania, United Arab Emirates, Austria, Sweden, Slovakia, Czech Republic, Denmark, Norway, Hungary, Poland, Monaco, Lithuania, Réunion, Christmas Island, Cocos (Keeling) Islands, Norfolk Island, Portugal, Canada, France, United Kingdom, Germany.

Available for only EMS shipping: Belgium, Mexico, New Zealand, Kuwait, Qatar, Lebanon, Ukraine, Bahrain.

Available for only Surface Mail shipping: Fiji, Serbia, Iceland, Estonia, Croatia, Slovenia, Bulgaria, Belarus, Latvia, Luxembourg, New Caledonia.

Shipping Fee to CENTRAL AND SOUTH AMERICA, AFRICA Area

Available for EMS and Surface Mail shipping: Algeria, Togo, Madagascar, South Africa, Mauritius, Morocco, Trinidad and Tobago, Gabon, Senegal, Tunisia, Peru.

Available for only EMS shipping: Argentina, Brazil, Colombia, Panama, Uganda, Egypt, Ethiopia, Ghana, Kenya, Ivory Coast, Djibouti, Sudan, Tanzania, Nigeria, Ecuador, Costa Rica, El Salvador, Jamaica, Chile.

Calculating the Actual Shipping Cost

Check the actual shipping fee before making the order official. To do that, follow the steps below.

1. Add all desired items to the shopping cart.
2. Go to the checkout page and input the Contact Information and Shipping Address. Click “Continue to Shipping.”
3. See the actual shipping cost under the “Shipping method” section. (As shown in the image)

Customs Duties and Taxes

All international shipments may be subject to import taxes, customs duties, and fees by the customs authorities and levied once a shipment reaches the destination country.

We ship DDU (Delivery Duty Unpaid), so customers are responsible for fulfilling import duties. We have no control over these fees, nor can we predict what they may be.

Customs policies vary widely; you should contact your local customs office for more information. Prolonged customs clearance may cause delays beyond our original delivery estimates. Please fulfill the customs accordingly to receive the order.

Customs offices in some countries or regions require the buyer to provide some particular documents before releasing a shipment. Please contact us if you need product-related documents from the seller (exporter) for customs clearance.

Before ordering, please ensure you can import the products to your country. If the product is returned because it does not comply with the import regulations, it will be on customer's responsibility and refund is unavailable.

Order Tracking

We will typically process your order within 5-7 business days. Therefore, please calculate your order arrival date by totaling processing days + shipping days. Products with the label "made-by-order" products may take another 1-3 business days to process. We do not ship on Saturdays, Sundays, and Japanese holidays. In the case of delayed shipping, we will contact you by email.

Once the order is shipped, we will send the tracking number by email. Tracking information may take 72 hours after order fulfillment to be reflected. Please check the tracking for updates on the package’s whereabouts regularly.

In any case of unexpected shipment delay beyond the average shipping time caused by the shipping company that we cannot predict or control, it will not be the liability of Kawashimaya.

Customers are obliged to be contactable at any time in case of customs clearance and package arrival to prevent the package from returning to Japan, which can't be refunded.

Shipping Restrictions

Although Japan Post ships to most countries, there may be a case when we can't ship to your country due to shipping restrictions. You'll be notified on the checkout page when we can't ship all/specific items to your country.