Shipping and Delivery



KAWASHIMAYA THE JAPAN STORE thrives to make its local and international selection available to all customers around the world.

We partners with delivery couriers like EMS (Express Mail Service) and e-packet for international orders. All shipping fees are determined by standard Japanese Yen (¥).

Please select the desired menu from the following table of contents. (Updated September, 2022)




CONTENT LIST




Shipping Fee to Japan

For domestic shipping within Japan: Flat shipping fee nationwide is ¥800 with Yamato Transport.



Shipping Fee to ASIA Area

China, Israel, Iraq, Indonesia, Oman, Qatar, Kuwait, Saudi Arabia, Singapore, Sri Lanka, Thailand, Nepal, Bangladesh, Pakistan, Philippines, Bhutan, Vietnam, Malaysia, Maldives, Mongolia, Jordan, Lebanon, Macao Special Administrative Region of the People's Republic of China, Hong Kong Special Administrative Region of the People's Republic of China, Taiwan, South Korea.

e-packet
0 kg – 0.1 kg JPY 1,173
0.1 kg – 0.2 kg JPY 1,326
0.2 kg – 0.3 kg JPY 1,479
0.3 kg – 0.4 kg JPY 1,632
0.4 kg – 0.5 kg JPY 1,785
0.5 kg – 0.6 kg JPY 1,938
0.6 kg – 0.7 kg JPY 2,091
0.7 kg – 0.8 kg JPY 2,244
0.8 kg – 0.9 kg JPY 2,397
0.9 kg – 1 kg JPY 2,550
EMS
0 kg – 0.5 kg JPY 2,380
0.5 kg – 0.6 kg JPY 2,618
0.6 – 0.7 kg JPY 2,856
0.7 kg – 0.8 kg JPY 3,094
0.8 kg – 0.9 kg JPY 3,332
0.9 kg – 1 kg JPY 3,570
1 kg – 1.25 kg JPY 4,080
1.25 kg – 1.5 kg JPY 4,590
1.5 kg – 1.75 kg JPY 5,100
1.75 kg – 2 kg JPY 5,610
2 kg – 2.5 kg JPY 6,460
2.5 kg – 3 kg JPY 7,310
3 kg – 3.5 kg JPY 8,160
3.5 kg – 4 kg JPY 9,010
4 kg – 4.5 kg JPY 9,860
4.5 kg – 5 kg JPY 10,710
5 kg – 5.5 kg JPY 11,560
5.5 kg – 6 kg JPY 12,410
6 kg – 7 kg JPY 13,770
7 kg – 8 kg JPY 15,130
8 kg – 9 kg JPY 16,490
9 kg – 10 kg JPY 17,850
10 kg – 11 kg JPY 19,210
11 kg – 12 kg JPY 20,570
12 kg – 13 kg JPY 21,930
13 kg – 14 kg JPY 23,290
14 kg – 15 kg JPY 24,650
15 kg – 16 kg JPY 26,010
16 kg – 17 kg JPY 27,370
17 kg – 18 kg JPY 28,730
18 kg – 19 kg JPY 30,090
19 kg – 20 kg JPY 31,450
20 kg – 21 kg JPY 32,810
21 kg – 22 kg JPY 34,170
22 kg – 23 kg JPY 35,530
23 kg – 24 kg JPY 36,890
24 kg – 25 kg JPY 38,250
25 kg – 26 kg JPY 39,610
26 kg – 27 kg JPY 40,970
27 kg – 28 kg JPY 42,330
28 kg – 29 kg JPY 43,690
29 kg – 30 kg JPY 45,050



Shipping Fee to USA (United States of America)

USA (United States of America)

EMS
0 kg – 0.5 kg JPY 4,080
0.5 kg – 0.6 kg JPY 4,522
0.6 – 0.7 kg JPY 4,964
0.7 kg – 0.8 kg JPY 5,406
0.8 kg – 0.9 kg JPY 5,848
0.9 kg – 1 kg JPY 6,290
1 kg – 1.25 kg JPY 7,378
1.25 kg – 1.5 kg JPY 8,330
1.5 kg – 1.75 kg JPY 9,418
1.75 kg – 2 kg JPY 10,370
2 kg – 2.5 kg JPY 12,240
2.5 kg – 3 kg JPY 14,110
3 kg – 3.5 kg JPY 15,980
3.5 kg – 4 kg JPY 17,850
4 kg – 4.5 kg JPY 19,720
4.5 kg – 5 kg JPY 21,590
5 kg – 5.5 kg JPY 23,460
5.5 kg – 6 kg JPY 25,330
6 kg – 7 kg JPY 28,560
7 kg – 8 kg JPY 31,790
8 kg – 9 kg JPY 35,020
9 kg – 10 kg JPY 38,250
10 kg – 11 kg JPY 41,480
11 kg – 12 kg JPY 44,710
12 kg – 13 kg JPY 47,940
13 kg – 14 kg JPY 51,170
14 kg – 15 kg JPY 54,400
15 kg – 16 kg JPY 57,630
16 kg – 17 kg JPY 60,860
17 kg – 18 kg JPY 64,090
18 kg – 19 kg JPY 67,320
19 kg – 20 kg JPY 70,550
20 kg – 21 kg JPY 73,780
21 kg – 22 kg JPY 77,010
22 kg – 23 kg JPY 80,240
23 kg – 24 kg JPY 83,470
24 kg – 25 kg JPY 86,700
25 kg – 26 kg JPY 89,930
26 kg – 27 kg JPY 93,160
27 kg – 28 kg JPY 96,390
28 kg – 29 kg JPY 99,620
29 kg – 30 kg JPY 102,850



Shipping Fee to OCEANIA, NORTH AMERICA, CENTRAL AMERICA, MIDDLE EAST

Australia, Mexico, New Zealand (16 out of 17 regions), New Caledonia, Cook Islands, Panama

e-packet
0 kg – 0.1 kg JPY 1,343
0.1 kg – 0.2 kg JPY 1,547
0.2 kg – 0.3 kg JPY 1,751
0.3 kg – 0.4 kg JPY 1,955
0.4 kg – 0.5 kg JPY 2,159
0.5 kg – 0.6 kg JPY 2,363
0.6 kg – 0.7 kg JPY 2,567
0.7 kg – 0.8 kg JPY 2,771
0.8 kg – 0.9 kg JPY 2,975
0.9 kg – 1 kg JPY 3,179
EMS
0 kg – 0.5 kg JPY 4,080
0.5 kg – 0.6 kg JPY 4,522
0.6 – 0.7 kg JPY 4,964
0.7 kg – 0.8 kg JPY 5,406
0.8 kg – 0.9 kg JPY 5,848
0.9 kg – 1 kg JPY 6,290
1 kg – 1.25 kg JPY 7,378
1.25 kg – 1.5 kg JPY 8,330
1.5 kg – 1.75 kg JPY 9,418
1.75 kg – 2 kg JPY 10,370
2 kg – 2.5 kg JPY 12,240
2.5 kg – 3 kg JPY 14,110
3 kg – 3.5 kg JPY 15,980
3.5 kg – 4 kg JPY 17,850
4 kg – 4.5 kg JPY 19,720
4.5 kg – 5 kg JPY 21,590
5 kg – 5.5 kg JPY 23,460
5.5 kg – 6 kg JPY 25,330
6 kg – 7 kg JPY 28,560
7 kg – 8 kg JPY 31,790
8 kg – 9 kg JPY 35,020
9 kg – 10 kg JPY 38,250
10 kg – 11 kg JPY 41,480
11 kg – 12 kg JPY 44,710
12 kg – 13 kg JPY 47,940
13 kg – 14 kg JPY 51,170
14 kg – 15 kg JPY 54,400
15 kg – 16 kg JPY 57,630
16 kg – 17 kg JPY 60,860
17 kg – 18 kg JPY 64,090
18 kg – 19 kg JPY 67,320
19 kg – 20 kg JPY 70,550
20 kg – 21 kg JPY 73,780
21 kg – 22 kg JPY 77,010
22 kg – 23 kg JPY 80,240
23 kg – 24 kg JPY 83,470
24 kg – 25 kg JPY 86,700
25 kg – 26 kg JPY 89,930
26 kg – 27 kg JPY 93,160
27 kg – 28 kg JPY 96,390
28 kg – 29 kg JPY 99,620
29 kg – 30 kg JPY 102,850



Shipping Fee to EUROPE Area

Available for e-packet and EMS shipping: Italy, Ireland, Netherlands, Cyprus, Switzerland, Spain, Turkey, Liechtenstein, Belgium, Ukraine, Greece, San Marino, Malta

Only available for EMS shipping: France, United Kingdom of Great Britain and Northern Ireland, Germany

e-packet
0 kg – 0.1 kg JPY 1,185
0.1 kg – 0.2 kg JPY 1,365
0.2 kg – 0.3 kg JPY 1,545
0.3 kg – 0.4 kg JPY 1,725
0.4 kg – 0.5 kg JPY 1,905
0.5 kg – 0.6 kg JPY 2,085
0.6 kg – 0.7 kg JPY 2,265
0.7 kg – 0.8 kg JPY 2,445
0.8 kg – 0.9 kg JPY 2,625
0.9 kg – 1 kg JPY 2,805
EMS
0 kg – 0.5 kg JPY 4,165
0.5 kg – 0.6 kg JPY 4,590
0.6 – 0.7 kg JPY 5,015
0.7 kg – 0.8 kg JPY 5,440
0.8 kg – 0.9 kg JPY 5,865
0.9 kg – 1 kg JPY 6,290
1 kg – 1.25 kg JPY 7,310
1.25 kg – 1.5 kg JPY 8,245
1.5 kg – 1.75 kg JPY 9,265
1.75 kg – 2 kg JPY 10,200
2 kg – 2.5 kg JPY 11,985
2.5 kg – 3 kg JPY 13,770
3 kg – 3.5 kg JPY 15,555
3.5 kg – 4 kg JPY 17,340
4 kg – 4.5 kg JPY 19,125
4.5 kg – 5 kg JPY 20,910
5 kg – 5.5 kg JPY 22,695
5.5 kg – 6 kg JPY 24,480
6 kg – 7 kg JPY 27,540
7 kg – 8 kg JPY 30,600
8 kg – 9 kg JPY 33,660
9 kg – 10 kg JPY 36,720
10 kg – 11 kg JPY 39,780
11 kg – 12 kg JPY 42,840
12 kg – 13 kg JPY 45,900
13 kg – 14 kg JPY 48,960
14 kg – 15 kg JPY 52,020
15 kg – 16 kg JPY 55,080
16 kg – 17 kg JPY 58,140
17 kg – 18 kg JPY 61,200
18 kg – 19 kg JPY 64,260
19 kg – 20 kg JPY 67,320
20 kg – 21 kg JPY 70,380
21 kg – 22 kg JPY 73,440
22 kg – 23 kg JPY 76,500
23 kg – 24 kg JPY 79,560
24 kg – 25 kg JPY 82,620
25 kg – 26 kg JPY 85,680
26 kg – 27 kg JPY 88,740
27 kg – 28 kg JPY 91,800
28 kg – 29 kg JPY 94,860
29 kg – 30 kg JPY 97,920



Shipping Fee to SOUTH AMERICA, AFRICA "A" Area

Algeria, Uganda, Egypt, Ethiopia, Ghana, Kenya, Cote d'Ivoire, Djibouti, Sudan, Tanzania (United Rep.), Togo, Nigeria, Madagascar, Morocco, Mauritius, South Africa, Argentina, Colombia.

e-packet
0 kg – 0.1 kg JPY 1,230
0.1 kg – 0.2 kg JPY 1,500
0.2 kg – 0.3 kg JPY 1,770
0.3 kg – 0.4 kg JPY 2,040
0.4 kg – 0.5 kg JPY 2,310
0.5 kg – 0.6 kg JPY 2,580
0.6 kg – 0.7 kg JPY 2,850
0.7 kg – 0.8 kg JPY 3,120
0.8 kg – 0.9 kg JPY 3,390
0.9 kg – 1 kg JPY 3,660
EMS
0 kg – 0.5 kg JPY 4,080
0.5 kg – 0.6 kg JPY 4,658
0.6 – 0.7 kg JPY 5,236
0.7 kg – 0.8 kg JPY 5,814
0.8 kg – 0.9 kg JPY 6,392
0.9 kg – 1 kg JPY 6,970
1 kg – 1.25 kg JPY 8,330
1.25 kg – 1.5 kg JPY 9,690
1.5 kg – 1.75 kg JPY 11,050
1.75 kg – 2 kg JPY 12,410
2 kg – 2.5 kg JPY 14,960
2.5 kg – 3 kg JPY 17,510
3 kg – 3.5 kg JPY 20,060
3.5 kg – 4 kg JPY 22,610
4 kg – 4.5 kg JPY 25,160
4.5 kg – 5 kg JPY 27,710
5 kg – 5.5 kg JPY 30,260
5.5 kg – 6 kg JPY 32,810
6 kg – 7 kg JPY 36,380
7 kg – 8 kg JPY 39,950
8 kg – 9 kg JPY 43,520
9 kg – 10 kg JPY 47,090
10 kg – 11 kg JPY 50,660
11 kg – 12 kg JPY 54,230
12 kg – 13 kg JPY 57,800
13 kg – 14 kg JPY 61,370
14 kg – 15 kg JPY 64,940
15 kg – 16 kg JPY 68,510
16 kg – 17 kg JPY 72,080
17 kg – 18 kg JPY 75,650
18 kg – 19 kg JPY 79,220
19 kg – 20 kg JPY 82,790
20 kg – 21 kg JPY 86,360
21 kg – 22 kg JPY 89,930
22 kg – 23 kg JPY 93,500
23 kg – 24 kg JPY 97,070
24 kg – 25 kg JPY 100,640
25 kg – 26 kg JPY 104,210
26 kg – 27 kg JPY 107,780
27 kg – 28 kg JPY 111,350
28 kg – 29 kg JPY 114,920
29 kg – 30 kg JPY 118,490



Shipping Fee to SOUTH AMERICA, AFRICA "B" Area

Gabon, Tunisia

EMS
0 kg – 0.5 kg JPY 4,080
0.5 kg – 0.6 kg JPY 4,658
0.6 – 0.7 kg JPY 5,236
0.7 kg – 0.8 kg JPY 5,814
0.8 kg – 0.9 kg JPY 6,392
0.9 kg – 1 kg JPY 6,970
1 kg – 1.25 kg JPY 8,330
1.25 kg – 1.5 kg JPY 9,690
1.5 kg – 1.75 kg JPY 11,050
1.75 kg – 2 kg JPY 12,410
2 kg – 2.5 kg JPY 14,960
2.5 kg – 3 kg JPY 17,510
3 kg – 3.5 kg JPY 20,060
3.5 kg – 4 kg JPY 22,610
4 kg – 4.5 kg JPY 25,160
4.5 kg – 5 kg JPY 27,710
5 kg – 5.5 kg JPY 30,260
5.5 kg – 6 kg JPY 32,810
6 kg – 7 kg JPY 36,380
7 kg – 8 kg JPY 39,950
8 kg – 9 kg JPY 43,520
9 kg – 10 kg JPY 47,090
10 kg – 11 kg JPY 50,660
11 kg – 12 kg JPY 54,230
12 kg – 13 kg JPY 57,800
13 kg – 14 kg JPY 61,370
14 kg – 15 kg JPY 64,940
15 kg – 16 kg JPY 68,510
16 kg – 17 kg JPY 72,080
17 kg – 18 kg JPY 75,650
18 kg – 19 kg JPY 79,220
19 kg – 20 kg JPY 82,790
20 kg – 21 kg JPY 86,360
21 kg – 22 kg JPY 89,930
22 kg – 23 kg JPY 93,500
23 kg – 24 kg JPY 97,070
24 kg – 25 kg JPY 100,640
25 kg – 26 kg JPY 104,210
26 kg – 27 kg JPY 107,780
27 kg – 28 kg JPY 111,350
28 kg – 29 kg JPY 114,920
29 kg – 30 kg JPY 118,490


Customs Duties and Taxes

When ordering from KAWASHIMAYA, the recipient as the importer of record is responsible for assuring the product complies with all laws and regulations of the destination.

The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the destination country. We ship DDU or Delivered Duty Unpaid, meaning that additional charges for customs clearance must be fulfilled by the recipient. KAWASHIMAYA has no control over these charges, nor can KAWASHIMAYA predict what they may be.

In case the recipient refuses to fulfill import taxes, customs duties, and fees as specified in the destination country and the parcel is returned to Japan, KAWASHIMAYA will not refund the shipping fee.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it may cause delays beyond our original delivery estimates. Please note in advance.



Important to Know

● The recipient must be reachable to contact at all times via registered email or phone.

● Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment.

● Please contact us if the recipient requires product-related documents from the seller (exporter) for customs clearance.



Calculating the Actual Shipping Cost

1. Add all desired items to the shopping cart.

2. Go to the checkout page and input the Contact Information and Shipping Address. Click “Continue to Shipping.”

3. See the actual shipping cost under the “Shipping method” section. (As shown in the image)

How to calculate shipping

Courier Partners

Important to Know

● KAWASHIMAYA partners with EMS and e-packet for international orders. Average shipment delivery is about 3-8 business days (*Maybe longer due to covid safety measurement).

● E-packet is for small packets (maximum of 1kg) with more affordable fees.

● E-packet might not be available for all countries.



Order Tracking

Products are shipped as soon as they are ready. However, made-by-order products may take several days to ship.

Please note that we do not ship on Saturdays, Sundays, and Japanese holidays. In the case of delayed shipping, we will contact you by email.

Once the order is shipped, we will notify customers via email with the tracking number. Tracking information may take 72 hours after fulfillment to display properly.

Please refer to the tracking number emailed to you for updates on shipment whereabouts.



Shipping Restrictions

Certain restrictions prevent us from shipping certain products to all geographical locations. Although EMS ships to most countries worldwide, there may be cases where your shipping information or country of residence does not reflect on the shopping cart page. You'll be notified at checkout if we cannot ship specific items to your selected address.

Update:
Shipment to some countries is temporarily suspended due to the ongoing reduction in transportation capacity to various countries and territories from the coronavirus. Available countries for shipment will be updated regularly.



Coronavirus-Related Shipping Delays and Complications

Due to the COVID-19 pandemic, air travel has been restricted. Therefore, international deliveries may take longer than usual, and certain delivery destinations might see further restrictions.

The estimated time for shipment delivery will be 10 business days. All orders will be processed in the order they are received. Please be patient as we work to get shipments out as quickly as possible, with everyone’s safety in mind. We appreciate your patience and apologize for the inconvenience.

(as of September 2022)

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