Shipping and Delivery



KAWASHIMAYA THE JAPAN STORE thrives to make its local and international selection available to all customers around the world.

KAWASHIMAYA will fulfill the order and ship it with delivery services like EMS (Express Mail Service), e-packet, or International Parcel Post (Surface mail) for international orders. All shipping fees are determined by standard Japanese Yen (¥). Check the delivery services comparison here.

Please select the desired menu from the following table of contents. (Updated January 24, 2023)

Important News: Items will not be handed directly to addressees in some countries. Please check the tracking regularly and retrieve the items at the nearby Local Post Office once it arrives in your country. More detail here.




CONTENT LIST




Shipping Fee to Japan

For domestic shipping within Japan: Flat shipping fee nationwide is ¥800 with Yamato Transport.



Shipping Fee to ASIA Area

Available for all shipping: China, South Korea, Taiwan, Thailand, Vietnam, Hong Kong Special Administrative Region of the People's Republic of China, Macau Special Administrative Region of the People's Republic of China, Philippines, Sri Lanka, Bhutan, Singapore, Malaysia, Bangladesh, Indonesia, Cambodia.

Available for e-packet and EMS shipping: Maldives, Nepal, Pakistan, Mongolia, Laos.

Available for EMS and Surface Mail shipping: India.

Available for only Surface Mail shipping: Myanmar.

e-packet
0 kg – 0.1 kg JPY 1,173
0.1 kg – 0.2 kg JPY 1,326
0.2 kg – 0.3 kg JPY 1,479
0.3 kg – 0.4 kg JPY 1,632
0.4 kg – 0.5 kg JPY 1,785
0.5 kg – 0.6 kg JPY 1,938
0.6 kg – 0.7 kg JPY 2,091
0.7 kg – 0.8 kg JPY 2,244
0.8 kg – 0.9 kg JPY 2,397
0.9 kg – 1 kg JPY 2,550
EMS
0 kg – 0.5 kg JPY 3,230
0.5 kg – 0.6 kg JPY 3,655
0.6 – 0.7 kg JPY 4,080
0.7 kg – 0.8 kg JPY 4,505
0.8 kg – 0.9 kg JPY 4,930
0.9 kg – 1 kg JPY 5,355
1 kg – 1.25 kg JPY 5,950
1.25 kg – 1.5 kg JPY 6,545
1.5 kg – 1.75 kg JPY 7,140
1.75 kg – 2 kg JPY 7,735
2 kg – 2.5 kg JPY 8,755
2.5 kg – 3 kg JPY 9,775
3 kg – 3.5 kg JPY 10,795
3.5 kg – 4 kg JPY 11,815
4 kg – 4.5 kg JPY 12,835
4.5 kg – 5 kg JPY 13,855
5 kg – 5.5 kg JPY 14,875
5.5 kg – 6 kg JPY 15,895
6 kg – 7 kg JPY 17,595
7 kg – 8 kg JPY 19,295
8 kg – 9 kg JPY 20,995
9 kg – 10 kg JPY 22,695
10 kg – 11 kg JPY 24,395
11 kg – 12 kg JPY 26,095
12 kg – 13 kg JPY 27,795
13 kg – 14 kg JPY 29,495
14 kg – 15 kg JPY 31,195
15 kg – 16 kg JPY 32,895
16 kg – 17 kg JPY 34,595
17 kg – 18 kg JPY 36,295
18 kg – 19 kg JPY 37,995
19 kg – 20 kg JPY 39,695
20 kg – 21 kg JPY 41,395
21 kg – 22 kg JPY 43,095
22 kg – 23 kg JPY 44,795
23 kg – 24 kg JPY 46,495
24 kg – 25 kg JPY 48,195
25 kg – 26 kg JPY 49,895
26 kg – 27 kg JPY 51,595
27 kg – 28 kg JPY 53,295
28 kg – 29 kg JPY 54,995
29 kg – 30 kg JPY 56,695



Surface Mail
0 kg – 1 kg JPY 3,570
1 kg – 2 kg JPY 4,420
2 – 3 kg JPY 5,270
3 kg – 4 kg JPY 6,120
4 kg – 5 kg JPY 6,970
5 kg – 6 kg JPY 7,820
6 kg – 7 kg JPY 8,670
7 kg – 8 kg JPY 9,520
8 kg – 9 kg JPY 10,370
9 kg – 10 kg JPY 11,220
10 kg – 11 kg JPY 11,900
11 kg – 12 kg JPY 12,580
12 kg – 13 kg JPY 13,260
13 kg – 14 kg JPY 13,940
14 kg – 15 kg JPY 14,620
15 kg – 16 kg JPY 15,300
16 kg – 17 kg JPY 15,980
17 kg – 18 kg JPY 16,660
18 kg – 19 kg JPY 17,340
19 kg – 20 kg JPY 18,020
20 kg – 21 kg JPY 18,700
21 kg – 22 kg JPY 19,380
22 kg – 23 kg JPY 20,060
23 kg – 24 kg JPY 20,740
24 kg – 25 kg JPY 21,420
25 kg – 26 kg JPY 22,100
26 kg – 27 kg JPY 22,780
27 kg – 28 kg JPY 23,460
28 kg – 29 kg JPY 24,140
29 kg – 30 kg JPY 24,820



Shipping Fee to UNITED STATES OF AMERICA, GUAM, SAIPAN

Available for EMS and Surface Mail shipping: USA (United States of America)

Available for only Surface Mail shipping: Guam, Saipan.

EMS
0 kg – 0.5 kg JPY 6,630
0.5 kg – 0.6 kg JPY 7,106
0.6 – 0.7 kg JPY 7,582
0.7 kg – 0.8 kg JPY 8,058
0.8 kg – 0.9 kg JPY 8,534
0.9 kg – 1 kg JPY 9,010
1 kg – 1.25 kg JPY 10,183
1.25 kg – 1.5 kg JPY 11,220
1.5 kg – 1.75 kg JPY 12,393
1.75 kg – 2 kg JPY 13,430
2 kg – 2.5 kg JPY 15,470
2.5 kg – 3 kg JPY 17,510
3 kg – 3.5 kg JPY 19,550
3.5 kg – 4 kg JPY 21,590
4 kg – 4.5 kg JPY 23,630
4.5 kg – 5 kg JPY 25,670
5 kg – 5.5 kg JPY 27,710
5.5 kg – 6 kg JPY 29,750
6 kg – 7 kg JPY 33,830
7 kg – 8 kg JPY 37,910
8 kg – 9 kg JPY 41,990
9 kg – 10 kg JPY 46,070
10 kg – 11 kg JPY 50,150
11 kg – 12 kg JPY 54,230
12 kg – 13 kg JPY 58,310
13 kg – 14 kg JPY 62,390
14 kg – 15 kg JPY 66,470
15 kg – 16 kg JPY 70,550
16 kg – 17 kg JPY 74,630
17 kg – 18 kg JPY 78,710
18 kg – 19 kg JPY 82,790
19 kg – 20 kg JPY 86,870
20 kg – 21 kg JPY 90,950
21 kg – 22 kg JPY 95,030
22 kg – 23 kg JPY 99,110
23 kg – 24 kg JPY 103,190
24 kg – 25 kg JPY 107,270
25 kg – 26 kg JPY 111,350
26 kg – 27 kg JPY 115,430
27 kg – 28 kg JPY 119,510
28 kg – 29 kg JPY 123,590
29 kg – 30 kg JPY 127,670



Surface Mail
0 kg – 1 kg JPY 4,420
1 kg – 2 kg JPY 5,610
2 – 3 kg JPY 6,800
3 kg – 4 kg JPY 7,990
4 kg – 5 kg JPY 9,180
5 kg – 6 kg JPY 10,370
6 kg – 7 kg JPY 11,560
7 kg – 8 kg JPY 12,750
8 kg – 9 kg JPY 13,940
9 kg – 10 kg JPY 15,130
10 kg – 11 kg JPY 16,150
11 kg – 12 kg JPY 17,170
12 kg – 13 kg JPY 18,190
13 kg – 14 kg JPY 19,210
14 kg – 15 kg JPY 20,230
15 kg – 16 kg JPY 21,250
16 kg – 17 kg JPY 22,270
17 kg – 18 kg JPY 23,290
18 kg – 19 kg JPY 24,310
19 kg – 20 kg JPY 25,330
20 kg – 21 kg JPY 26,350
21 kg – 22 kg JPY 27,370
22 kg – 23 kg JPY 28,390
23 kg – 24 kg JPY 29,410
24 kg – 25 kg JPY 30,430
25 kg – 26 kg JPY 31,450
26 kg – 27 kg JPY 32,470
27 kg – 28 kg JPY 33,490
28 kg – 29 kg JPY 34,510
29 kg – 30 kg JPY 35,530



Shipping Fee to OCEANIA, CANADA, MEXICO, MIDDLE EAST, EUROPE Area

Available for all shipping: New Caledonia, Israel, Oman, Saudi Arabia, Turkey, Jordan, Ireland, Italy, Netherlands, Cyprus, Greece, San Marino, Switzerland, Spain, Liechtenstein, Belgium, Malta, Finland, Romania, United Arab Emirates, Austria, Sweden, Czech Republic, Denmark, Norway, Hungary, Poland, Monaco, Lithuania, Réunion.

Available for e-packet and EMS shipping: Mexico, Australia, New Zealand, Cook Islands, Iraq, Kuwait, Qatar, Lebanon, Ukraine.

Available for EMS and Surface Mail shipping: Canada, France, United Kingdom, Germany.

Available for only Surface Mail shipping: Fiji, Serbia, Iceland, Estonia, North Macedonia, Croatia, Slovakia, Slovenia, Bulgaria, Belarus, Portugal, Latvia,  Luxembourg.

e-packet
0 kg – 0.1 kg JPY 1,343
0.1 kg – 0.2 kg JPY 1,547
0.2 kg – 0.3 kg JPY 1,751
0.3 kg – 0.4 kg JPY 1,955
0.4 kg – 0.5 kg JPY 2,159
0.5 kg – 0.6 kg JPY 2,363
0.6 kg – 0.7 kg JPY 2,567
0.7 kg – 0.8 kg JPY 2,771
0.8 kg – 0.9 kg JPY 2,975
0.9 kg – 1 kg JPY 3,179
EMS
0 kg – 0.5 kg JPY 5,355
0.5 kg – 0.6 kg JPY 5,780
0.6 – 0.7 kg JPY 6,205
0.7 kg – 0.8 kg JPY 6,630
0.8 kg – 0.9 kg JPY 7,055
0.9 kg – 1 kg JPY 7,480
1 kg – 1.25 kg JPY 8,500
1.25 kg – 1.5 kg JPY 9,435
1.5 kg – 1.75 kg JPY 10,455
1.75 kg – 2 kg JPY 11,390
2 kg – 2.5 kg JPY 13,175
2.5 kg – 3 kg JPY 14,960
3 kg – 3.5 kg JPY 16,745
3.5 kg – 4 kg JPY 18,530
4 kg – 4.5 kg JPY 20,315
4.5 kg – 5 kg JPY 22,100
5 kg – 5.5 kg JPY 23,885
5.5 kg – 6 kg JPY 25,670
6 kg – 7 kg JPY 29,240
7 kg – 8 kg JPY 32,810
8 kg – 9 kg JPY 36,380
9 kg – 10 kg JPY 39,950
10 kg – 11 kg JPY 43,520
11 kg – 12 kg JPY 47,090
12 kg – 13 kg JPY 50,660
13 kg – 14 kg JPY 54,230
14 kg – 15 kg JPY 57,800
15 kg – 16 kg JPY 61,370
16 kg – 17 kg JPY 64,940
17 kg – 18 kg JPY 68,510
18 kg – 19 kg JPY 72,080
19 kg – 20 kg JPY 75,650
20 kg – 21 kg JPY 79,220
21 kg – 22 kg JPY 82,790
22 kg – 23 kg JPY 86,360
23 kg – 24 kg JPY 89,930
24 kg – 25 kg JPY 93,500
25 kg – 26 kg JPY 97,070
26 kg – 27 kg JPY 100,640
27 kg – 28 kg JPY 104,210
28 kg – 29 kg JPY 107,780
29 kg – 30 kg JPY 111,350



Surface Mail
0 kg – 1 kg JPY 4,250
1 kg – 2 kg JPY 5,270
2 – 3 kg JPY 6,290
3 kg – 4 kg JPY 7,310
4 kg – 5 kg JPY 8,330
5 kg – 6 kg JPY 9,350
6 kg – 7 kg JPY 10,370
7 kg – 8 kg JPY 11,390
8 kg – 9 kg JPY 12,410
9 kg – 10 kg JPY 13,430
10 kg – 11 kg JPY 14,110
11 kg – 12 kg JPY 14,790
12 kg – 13 kg JPY 15,470
13 kg – 14 kg JPY 16,150
14 kg – 15 kg JPY 16,830
15 kg – 16 kg JPY 17,510
16 kg – 17 kg JPY 18,190
17 kg – 18 kg JPY 18,870
18 kg – 19 kg JPY 19,550
19 kg – 20 kg JPY 20,230
20 kg – 21 kg JPY 20,910
21 kg – 22 kg JPY 21,590
22 kg – 23 kg JPY 22,270
23 kg – 24 kg JPY 22,950
24 kg – 25 kg JPY 23,630
25 kg – 26 kg JPY 24,310
26 kg – 27 kg JPY 24,990
27 kg – 28 kg JPY 25,670
28 kg – 29 kg JPY 26,350
29 kg – 30 kg JPY 27,030



Shipping Fee to CENTRAL AND SOUTH AMERICA, AFRICA Area

Available for all shipping: Algeria, Togo, Madagascar, South Africa, Mauritius, Morocco, Trinidad and Tobago, Brazil, Gabon, Senegal, Tunisia.

Available for e-packet and EMS shipping: Argentina, Colombia, Panama, Uganda, Ethiopia, Ghana, Kenya, Ivory Coast, Djibouti, Sudan, Tanzania, Nigeria, Ecuador, Costa Rica.

Available for EMS and Surface Mail shipping: Peru.

Available for only EMS shipping: Chile.

e-packet
0 kg – 0.1 kg JPY 1,394
0.1 kg – 0.2 kg JPY 1,700
0.2 kg – 0.3 kg JPY 2,006
0.3 kg – 0.4 kg JPY 2,312
0.4 kg – 0.5 kg JPY 2,618
0.5 kg – 0.6 kg JPY 2,924
0.6 kg – 0.7 kg JPY 3,230
0.7 kg – 0.8 kg JPY 3,536
0.8 kg – 0.9 kg JPY 3,842
0.9 kg – 1 kg JPY 4,148
EMS
0 kg – 0.5 kg JPY 6,120
0.5 kg – 0.6 kg JPY 6,630
0.6 – 0.7 kg JPY 7,140
0.7 kg – 0.8 kg JPY 7,650
0.8 kg – 0.9 kg JPY 8,160
0.9 kg – 1 kg JPY 8,670
1 kg – 1.25 kg JPY 9,945
1.25 kg – 1.5 kg JPY 11,220
1.5 kg – 1.75 kg JPY 12,495
1.75 kg – 2 kg JPY 13,770
2 kg – 2.5 kg JPY 16,320
2.5 kg – 3 kg JPY 18,870
3 kg – 3.5 kg JPY 21,420
3.5 kg – 4 kg JPY 23,970
4 kg – 4.5 kg JPY 26,520
4.5 kg – 5 kg JPY 29,070
5 kg – 5.5 kg JPY 31,620
5.5 kg – 6 kg JPY 34,170
6 kg – 7 kg JPY 38,250
7 kg – 8 kg JPY 42,330
8 kg – 9 kg JPY 46,410
9 kg – 10 kg JPY 50,490
10 kg – 11 kg JPY 54,570
11 kg – 12 kg JPY 58,650
12 kg – 13 kg JPY 62,730
13 kg – 14 kg JPY 66,810
14 kg – 15 kg JPY 70,890
15 kg – 16 kg JPY 74,970
16 kg – 17 kg JPY 79,050
17 kg – 18 kg JPY 83,130
18 kg – 19 kg JPY 87,210
19 kg – 20 kg JPY 91,290
20 kg – 21 kg JPY 95,370
21 kg – 22 kg JPY 99,450
22 kg – 23 kg JPY 103,530
23 kg – 24 kg JPY 107,610
24 kg – 25 kg JPY 111,690
25 kg – 26 kg JPY 115,770
26 kg – 27 kg JPY 119,850
27 kg – 28 kg JPY 123,930
28 kg – 29 kg JPY 128,010
29 kg – 30 kg JPY 132,090



Surface Mail
0 kg – 1 kg JPY 4,590
1 kg – 2 kg JPY 5,780
2 – 3 kg JPY 6,970
3 kg – 4 kg JPY 8,160
4 kg – 5 kg JPY 9,350
5 kg – 6 kg JPY 10,540
6 kg – 7 kg JPY 11,730
7 kg – 8 kg JPY 12,920
8 kg – 9 kg JPY 14,110
9 kg – 10 kg JPY 15,300
10 kg – 11 kg JPY 16,320
11 kg – 12 kg JPY 17,340
12 kg – 13 kg JPY 18,360
13 kg – 14 kg JPY 19,380
14 kg – 15 kg JPY 20,400
15 kg – 16 kg JPY 21,420
16 kg – 17 kg JPY 22,440
17 kg – 18 kg JPY 23,460
18 kg – 19 kg JPY 24,480
19 kg – 20 kg JPY 25,500
20 kg – 21 kg JPY 26,520
21 kg – 22 kg JPY 27,540
22 kg – 23 kg JPY 28,560
23 kg – 24 kg JPY 29,580
24 kg – 25 kg JPY 30,600
25 kg – 26 kg JPY 31,620
26 kg – 27 kg JPY 32,640
27 kg – 28 kg JPY 33,660
28 kg – 29 kg JPY 34,680
29 kg – 30 kg JPY 35,700



Customs Duties and Taxes

When ordering from KAWASHIMAYA, the recipient as the importer of record is responsible for assuring the product complies with all laws and regulations of the destination.

The recipient of an international shipment may be subject to such import taxes, customs duties, and fees, which are levied once a shipment reaches the destination country. We ship DDU or Delivered Duty Unpaid, meaning that additional charges for customs clearance must be fulfilled by the recipient. KAWASHIMAYA has no control over these charges, nor can KAWASHIMAYA predict what they may be.

If the recipient refuses to fulfill import taxes, customs duties, and fees as specified in the destination country and the parcel is returned to Japan, KAWASHIMAYA cannot refund the refundable. If customer could not be contacted for delivery and the products are returned to Japan, refund is also unavailable. Please note this in advance.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it may cause delays beyond our original delivery estimates. Please note in advance.



Important to Know

● The recipient must be reachable to contact at all times via registered email or phone.

● Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment.

● Please contact us if the recipient requires product-related documents from the seller (exporter) for customs clearance.



Calculating the Actual Shipping Cost

1. Add all desired items to the shopping cart.

2. Go to the checkout page and input the Contact Information and Shipping Address. Click “Continue to Shipping.”

3. See the actual shipping cost under the “Shipping method” section. (As shown in the image)

How to calculate shipping


About Delivery Services

International E-packet

Max Weight: 1 kg
Average Shipping Time: 14-17 Business Days
Rates: Slightly lower
Tracking & Insurance: Available



EMS (Express Mail Service)

Max Weight: 30 kg
Average Shipping Time: 7-10 Business Days
Rates: High
Tracking & Insurance: Available



International Parcel Post - Surface Mail

Max Weight: 30 kg
Average Shipping Time: 1-3 Months
Rates: Low
Tracking & Insurance: Available



Important to Know

● Average Shipping Time includes the order preparation time. The shipping time indicates the average time required for normal delivery and does not in any way guarantee the exact number of days required for delivery. Shipment may require more days for customs clearance, depending on the contents. The number might also be changed by handling conditions at the location.

● Each Delivery Services have country limitations and it will be regularly updated.



Order Tracking

Products are shipped as soon as they are ready. However, made-by-order products may take several days to ship.

Please note that we do not ship on Saturdays, Sundays, and Japanese holidays. In the case of delayed shipping, we will contact you by email.

Once the order is shipped, we will notify customers via email with the tracking number. Tracking information may take 72 hours after fulfillment to display properly.

Please refer to the tracking number emailed to you for updates on shipment whereabouts.



Shipping Precautions

Please be informed that international mail items will not be handled directly to addresses in some counties. Instead, Post Office will contact the recipient by phone to retrieve the items at the nearby Local Post Office. Therefore, the customer is strongly advised to check the tracking regularly and to retrieve the items manually, especially for those from the countries listed below:

Country list where items will not be handled directly to addresses:
United States of America, South Korea (Daegu), Australia, Singapore, Iceland, Ireland, Argentina, Israel, Indonesia, Estonia, Austria, Croatia, Costa Rica, Colombia, Saudi Arabia, Switzerland, Sweden, Spain, Slovakia, Slovenia, Czech Republic, Chile, Germany, New Caledonia, New Zealand, Brazil, France, Belgium, Malta, Malaysia, Morocco, Jordan, Latvia, Lithuania, Luxembourg.



Shipping Restrictions

Certain restrictions prevent us from shipping certain products to all geographical locations. Although Japan Post ships to most countries worldwide, there may be cases where your shipping information or country of residence does not reflect on the shopping cart page. You'll be notified if we cannot ship specific items to your selected address at checkout.

Update:
Shipment to some countries is temporarily suspended due to the ongoing reduction in transportation capacity to various countries and territories from the coronavirus. Available countries for shipment will be updated regularly.



Coronavirus-Related Shipping Delays and Complications

Due to the COVID-19 pandemic, air travel has been restricted. Therefore, international deliveries may take longer than usual, and certain delivery destinations might see further restrictions.

The estimated time for shipment delivery will be 10 business days. All orders will be processed in the order they are received. Please be patient as we work to get shipments out as quickly as possible, with everyone’s safety in mind. We appreciate your patience and apologize for the inconvenience.

(as of January 2023)