Frequently Asked Questions - kawashima the japanstore


We accept payments made by credit card (Mastercard, Visa, American Express) or PayPal. Please note that although a transaction fee will not be charged for payments made by credit card, a handling charge may be incurred by your credit company. Please inquire with your credit company for more details.
We aim to keep most of our products in stock, however this may vary from item to item. Please contact us and we can provide more details about specific items.
In the rare case that the item received has incurred damage or is different from your order, please contact customer support within 7 days.
Due to our international shipping process, we are unable to provide returns or exchanges on products. Before making your purchase, please check over the details of your order.
If there are any details you are unsure of, please make an inquiry to customer support before your order. We take all necessary measures to ensure a quality service, however in the rare case that:
・the item has incurred damage
・the received item is different from the order
※Please contact customer support within 8 days.

Only in these cases can we provide an exchange service, at no extra cost. Refunds will be issued by the same method as the original payment. For credit card payments, refunds will be made within one week.

※Timing of the refund will depend on the credit card company.
No. Please be mindful that adding an item to your cart does not guarantee that it will still be available when you try to make your purchase later.
Yes, we can ship to most countries. You can refer to our cost of shipping page.
In the case of an order cancellation, please contact us.
Depending on the location of the destination country, orders are processed, shipped, and delivered between 4-10 days.
Currently our shipping rate will remain unchanged, however as the site grows we will consider optimizing our shipping rate in the future.
In the case that an order is taking an unusually long amount of time to arrive, please contact us directly.
Please check your confirmation email to see if the missing item/s were part of your original order. If so, please contact us directly.

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