KAWASHIMAYA mainly uses EMS and e-packet for the delivery of international orders. Therefore, the average time for shipment delivery is about 3-8 business days. Please refer to this page.
Products are shipped as soon as they are ready. However, depending on the products such as made-by-order products, it may take several days to ship. Please note that we do not ship on Saturdays, Sundays and Japanese holidays.
Once the order is shipped, we will notify customers via email on the EMS/e-packet tracking number. Please refer to the tracking number for updates on shipment whereabouts.