About Us

About Kawashimaya

KAWASHIMAYA The Japan Store is an online store established since November 2011 to cater high quality authentic Japanese products, such as Japanese foods, traditional kitchen wares and tablewares locally and globally.

At KAWASHIMAYA, food products are made without the use of any chemical substance. Due to that, the availability of products are limited as they cannot be mass-produced. However, you can rest assured that all products are made with diligence, passion and excellence from our partners. Our goal is to deliver only high-quality products to our dear customers.

Currently, we partnered with over 150 professional craftsmen, 200 farmers, and 50 food and kitchenware manufacturing companies from all across Japan to innovate and develop our products. We are planning to further expand partnerships with many more companies throughout the world. (If you are interested in joining our business partnership, please refer to this page)

Our company witnessed accelerated growth from only six products in the beginning to now hosting more than 700 types of products. The customer base of KAWASHIMAYA is represented by over 150,000 customers in Japan, and the numbers continue to grow.

Now with our newly rolled out global website, first launched in 2018, everyone can access authentic Japanese products from the comfort of their home.

Our Commitment for Customers

Authentic Quality and Limited Products

KAWASHIMAYA only provides products that meet the following conditions:
  1. Made with safety and quality over productivity and efficiency.
  2. Handled through a direct relationship with producers/manufacturers as much as possible to ensure the product's speciality is well-conveyed.
  3. A product that our staff and families could incorporate into their everyday lives.

Value-add Contents

At KAWASHIMAYA, creating useful contents for our customers on a regular basis is our commitment. The vast resources of interesting topics are shared on the website and social media channels in the form of videos, articles and complementary recipe books.

Careful Packaging and Fast Delivery

We understand that potential damage of packages may occur during shipping, regardless domestically or internationally.

Thus, to reduce the risk of accidental damage, we take great care in the packaging process so that products arrive safely into your hands!

Besides packaging, we also ensure all in-stock items are shipped as soon as possible from the time an order is placed.

Caring Customer Support

Customers' reviews and feedback are crucial for our improvements. Please don’t hesitate to send in your questions, requests, feedbacks, and more to our dedicated team!

Reach us by email here or to infojapanstore@kawashima.shop

We’re always here to lend you a hand!

Customer World Map

Kawashimaya World Map
Thanks to your continuous support. Only with your help that we’re able to continue and expand our services across the country and ship worldwide to over 100 countries.

Our customer base in Japan is represented by 150,000 people whereas our international consumers are at 2000 people and growing.

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