Shipping and Delivery

KAWASHIMA THE JAPAN STORE thrives to make its local and international selection available to all customers around the world.

Kawashimaya partners with delivery couriers like EMS for the delivery of international orders.

Please select the desired menu from the following table of contents. (Updated May, 2022)

Contents List

Shipping Fee to Each Country
Shipping Fee to ASIA Area
Shipping Fee to USA (United States of America)
Shipping Fee to OCEANIA, NORTH AMERICA, CENTRAL AMERICA, MIDDLE EAST
Shipping Fee to EUROPE Area
Shipping Fee to SOUTH AMERICA, AFRICA "A" Area
Shipping Fee to SOUTH AMERICA, AFRICA "B" Area
Customs Duties and Taxes
Calculating the Actual Shipping Cost
Courier Partners
Shipping Restrictions
Order Tracking and ETA for Shipment
Coronavirus-Related Shipping Delays and Complications

Shipping Fee to Each Country

All shipping fees are determined by standard Japanese yen. Please check according to the rate of your local currency.

For domestic shipping within Japan: Flat shipping fee nationwide is ¥800 with Yamato Transport

Shipping Fee to ASIA Area

South Korea, Taiwan, Thailand, Vietnam, Hong Kong, Lebanon, Indonesia, Macau, Philippines, Sri Lanka, Qatar, Bhutan, Kuwait, Maldives, Nepal, Oman, Pakistan, Singapore, Malaysia, Iraq, Jordan, Mongolia

e-packet
0 kg – 0.1 kg	JPY 1,173
0.1 kg – 0.2 kg	JPY 1,326
0.2 kg – 0.3 kg	JPY 1,479
0.3 kg – 0.4 kg	JPY 1,632
0.4 kg – 0.5 kg	JPY 1,785
0.5 kg – 0.6 kg	JPY 1,938
0.6 kg – 0.7 kg	JPY 2,091
0.7 kg – 0.8 kg	JPY 2,244
0.8 kg – 0.9 kg	JPY 2,397
0.9 kg – 1 kg	JPY 2,550

EMS
0 kg – 0.5 kg	JPY 2,380
0.5 kg – 0.6 kg	JPY 2,618
0.6 – 0.7 kg	JPY 2,856
0.7 kg – 0.8 kg	JPY 3,094
0.8 kg – 0.9 kg	JPY 3,332
0.9 kg – 1 kg	JPY 3,570
1 kg – 1.25 kg	JPY 4,080
1.25 kg – 1.5 kg	JPY 4,590
1.5 kg – 1.75 kg	JPY 5,100
1.75 kg – 2 kg	JPY 5,610
2 kg – 2.5 kg	JPY 6,460
2.5 kg – 3 kg	JPY 7,310
3 kg – 3.5 kg	JPY 8,160
3.5 kg – 4 kg	JPY 9,010

4 kg – 4.5 kg	JPY 9,860
4.5 kg – 5 kg	JPY 10,710
5 kg – 5.5 kg	JPY 11,560
5.5 kg – 6 kg	JPY 12,410
6 kg – 7 kg	JPY 13,770
7 kg – 8 kg	JPY 15,130
8 kg – 9 kg	JPY 16,490
9 kg – 10 kg	JPY 17,850
10 kg – 11 kg	JPY 19,210
11 kg – 12 kg	JPY 20,570
12 kg – 13 kg	JPY 21,930
13 kg – 14 kg	JPY 23,290
14 kg – 15 kg	JPY 24,650
15 kg – 16 kg	JPY 26,010
16 kg – 17 kg	JPY 27,370

17 kg – 18 kg	JPY 28,730
18 kg – 19 kg	JPY 30,090
19 kg – 20 kg	JPY 31,450
20 kg – 21 kg	JPY 32,810
21 kg – 22 kg	JPY 34,170
22 kg – 23 kg	JPY 35,530
23 kg – 24 kg	JPY 36,890
24 kg – 25 kg	JPY 38,250
25 kg – 26 kg	JPY 39,610
26 kg – 27 kg	JPY 40,970
27 kg – 28 kg	JPY 42,330
28 kg – 29 kg	JPY 43,690
29 kg – 30 kg	JPY 45,050

Shipping Fee to USA (United States of America)

USA (United States of America)

EMS
0 kg – 0.5 kg	JPY 4,080
0.5 kg – 0.6 kg	JPY 4,522
0.6 – 0.7 kg	JPY 4,964
0.7 kg – 0.8 kg	JPY 5,406
0.8 kg – 0.9 kg	JPY 5,848
0.9 kg – 1 kg	JPY 6,290
1 kg – 1.25 kg	JPY 7,378
1.25 kg – 1.5 kg	JPY 8,330
1.5 kg – 1.75 kg	JPY 9,418
1.75 kg – 2 kg	JPY 10,370
2 kg – 2.5 kg	JPY 12,240
2.5 kg – 3 kg	JPY 14,110
3 kg – 3.5 kg	JPY 15,980
3.5 kg – 4 kg	JPY 17,850

4 kg – 4.5 kg	JPY 19,720
4.5 kg – 5 kg	JPY 21,590
5 kg – 5.5 kg	JPY 23,460
5.5 kg – 6 kg	JPY 25,330
6 kg – 7 kg	JPY 28,560
7 kg – 8 kg	JPY 31,790
8 kg – 9 kg	JPY 35,020
9 kg – 10 kg	JPY 38,250
10 kg – 11 kg	JPY 41,480
11 kg – 12 kg	JPY 44,710
12 kg – 13 kg	JPY 47,940
13 kg – 14 kg	JPY 51,170
14 kg – 15 kg	JPY 54,400
15 kg – 16 kg	JPY 57,630
16 kg – 17 kg	JPY 60,860

17 kg – 18 kg	JPY 64,090
18 kg – 19 kg	JPY 67,320
19 kg – 20 kg	JPY 70,550
20 kg – 21 kg	JPY 73,780
21 kg – 22 kg	JPY 77,010
22 kg – 23 kg	JPY 80,240
23 kg – 24 kg	JPY 83,470
24 kg – 25 kg	JPY 86,700
25 kg – 26 kg	JPY 89,930
26 kg – 27 kg	JPY 93,160
27 kg – 28 kg	JPY 96,390
28 kg – 29 kg	JPY 99,620
29 kg – 30 kg	JPY 102,850

Shipping Fee to OCEANIA, NORTH AMERICA, CENTRAL AMERICA, MIDDLE EAST

Mexico, New Zealand (16 out of 17 regions), Cook Islands, Panama

e-packet
0 kg – 0.1 kg	JPY 1,343
0.1 kg – 0.2 kg	JPY 1,547
0.2 kg – 0.3 kg	JPY 1,751
0.3 kg – 0.4 kg	JPY 1,955
0.4 kg – 0.5 kg	JPY 2,159
0.5 kg – 0.6 kg	JPY 2,363
0.6 kg – 0.7 kg	JPY 2,567
0.7 kg – 0.8 kg	JPY 2,771
0.8 kg – 0.9 kg	JPY 2,975
0.9 kg – 1 kg	JPY 3,179

EMS
0 kg – 0.5 kg	JPY 4,080
0.5 kg – 0.6 kg	JPY 4,522
0.6 – 0.7 kg	JPY 4,964
0.7 kg – 0.8 kg	JPY 5,406
0.8 kg – 0.9 kg	JPY 5,848
0.9 kg – 1 kg	JPY 6,290
1 kg – 1.25 kg	JPY 7,378
1.25 kg – 1.5 kg	JPY 8,330
1.5 kg – 1.75 kg	JPY 9,418
1.75 kg – 2 kg	JPY 10,370
2 kg – 2.5 kg	JPY 12,240
2.5 kg – 3 kg	JPY 14,110
3 kg – 3.5 kg	JPY 15,980
3.5 kg – 4 kg	JPY 17,850

4 kg – 4.5 kg	JPY 19,720
4.5 kg – 5 kg	JPY 21,590
5 kg – 5.5 kg	JPY 23,460
5.5 kg – 6 kg	JPY 25,330
6 kg – 7 kg	JPY 28,560
7 kg – 8 kg	JPY 31,790
8 kg – 9 kg	JPY 35,020
9 kg – 10 kg	JPY 38,250
10 kg – 11 kg	JPY 41,480
11 kg – 12 kg	JPY 44,710
12 kg – 13 kg	JPY 47,940
13 kg – 14 kg	JPY 51,170
14 kg – 15 kg	JPY 54,400
15 kg – 16 kg	JPY 57,630
16 kg – 17 kg	JPY 60,860

17 kg – 18 kg	JPY 64,090
18 kg – 19 kg	JPY 67,320
19 kg – 20 kg	JPY 70,550
20 kg – 21 kg	JPY 73,780
21 kg – 22 kg	JPY 77,010
22 kg – 23 kg	JPY 80,240
23 kg – 24 kg	JPY 83,470
24 kg – 25 kg	JPY 86,700
25 kg – 26 kg	JPY 89,930
26 kg – 27 kg	JPY 93,160
27 kg – 28 kg	JPY 96,390
28 kg – 29 kg	JPY 99,620
29 kg – 30 kg	JPY 102,850

Shipping Fee to EUROPE Area

Ireland, Cyprus, Switzerland, Spain, Turkey, Liechtenstein, Belgium, Ukraine

e-packet
0 kg – 0.1 kg	JPY 1,185
0.1 kg – 0.2 kg	JPY 1,365
0.2 kg – 0.3 kg	JPY 1,545
0.3 kg – 0.4 kg	JPY 1,725
0.4 kg – 0.5 kg	JPY 1,905
0.5 kg – 0.6 kg	JPY 2,085
0.6 kg – 0.7 kg	JPY 2,265
0.7 kg – 0.8 kg	JPY 2,445
0.8 kg – 0.9 kg	JPY 2,625
0.9 kg – 1 kg	JPY 2,805

EMS
0 kg – 0.5 kg	JPY 4,165
0.5 kg – 0.6 kg	JPY 4,590
0.6 – 0.7 kg	JPY 5,015
0.7 kg – 0.8 kg	JPY 5,440
0.8 kg – 0.9 kg	JPY 5,865
0.9 kg – 1 kg	JPY 6,290
1 kg – 1.25 kg	JPY 7,310
1.25 kg – 1.5 kg	JPY 8,245
1.5 kg – 1.75 kg	JPY 9,265
1.75 kg – 2 kg	JPY 10,200
2 kg – 2.5 kg	JPY 11,985
2.5 kg – 3 kg	JPY 13,770
3 kg – 3.5 kg	JPY 15,555
3.5 kg – 4 kg	JPY 17,340

4 kg – 4.5 kg	JPY 19,125
4.5 kg – 5 kg	JPY 20,910
5 kg – 5.5 kg	JPY 22,695
5.5 kg – 6 kg	JPY 24,480
6 kg – 7 kg	JPY 27,540
7 kg – 8 kg	JPY 30,600
8 kg – 9 kg	JPY 33,660
9 kg – 10 kg	JPY 36,720
10 kg – 11 kg	JPY 39,780
11 kg – 12 kg	JPY 42,840
12 kg – 13 kg	JPY 45,900
13 kg – 14 kg	JPY 48,960
14 kg – 15 kg	JPY 52,020
15 kg – 16 kg	JPY 55,080
16 kg – 17 kg	JPY 58,140

17 kg – 18 kg	JPY 61,200
18 kg – 19 kg	JPY 64,260
19 kg – 20 kg	JPY 67,320
20 kg – 21 kg	JPY 70,380
21 kg – 22 kg	JPY 73,440
22 kg – 23 kg	JPY 76,500
23 kg – 24 kg	JPY 79,560
24 kg – 25 kg	JPY 82,620
25 kg – 26 kg	JPY 85,680
26 kg – 27 kg	JPY 88,740
27 kg – 28 kg	JPY 91,800
28 kg – 29 kg	JPY 94,860
29 kg – 30 kg	JPY 97,920

Shipping Fee to SOUTH AMERICA, AFRICA "A" Area

Algeria, Argentina, Colombia, Cote d'Ivoire, Egypt, Ethiopia, Madagascar, Mauritius, Morocco, South Africa, Togo, Uganda

e-packet
0 kg – 0.1 kg	JPY 1,230
0.1 kg – 0.2 kg	JPY 1,500
0.2 kg – 0.3 kg	JPY 1,770
0.3 kg – 0.4 kg	JPY 2,040
0.4 kg – 0.5 kg	JPY 2,310
0.5 kg – 0.6 kg	JPY 2,580
0.6 kg – 0.7 kg	JPY 2,850
0.7 kg – 0.8 kg	JPY 3,120
0.8 kg – 0.9 kg	JPY 3,390
0.9 kg – 1 kg	JPY 3,660

EMS
0 kg – 0.5 kg	JPY 4,080
0.5 kg – 0.6 kg	JPY 4,658
0.6 – 0.7 kg	JPY 5,236
0.7 kg – 0.8 kg	JPY 5,814
0.8 kg – 0.9 kg	JPY 6,392
0.9 kg – 1 kg	JPY 6,970
1 kg – 1.25 kg	JPY 8,330
1.25 kg – 1.5 kg	JPY 9,690
1.5 kg – 1.75 kg	JPY 11,050
1.75 kg – 2 kg	JPY 12,410
2 kg – 2.5 kg	JPY 14,960
2.5 kg – 3 kg	JPY 17,510
3 kg – 3.5 kg	JPY 20,060
3.5 kg – 4 kg	JPY 22,610

4 kg – 4.5 kg	JPY 25,160
4.5 kg – 5 kg	JPY 27,710
5 kg – 5.5 kg	JPY 30,260
5.5 kg – 6 kg	JPY 32,810
6 kg – 7 kg	JPY 36,380
7 kg – 8 kg	JPY 39,950
8 kg – 9 kg	JPY 43,520
9 kg – 10 kg	JPY 47,090
10 kg – 11 kg	JPY 50,660
11 kg – 12 kg	JPY 54,230
12 kg – 13 kg	JPY 57,800
13 kg – 14 kg	JPY 61,370
14 kg – 15 kg	JPY 64,940
15 kg – 16 kg	JPY 68,510
16 kg – 17 kg	JPY 72,080

17 kg – 18 kg	JPY 75,650
18 kg – 19 kg	JPY 79,220
19 kg – 20 kg	JPY 82,790
20 kg – 21 kg	JPY 86,360
21 kg – 22 kg	JPY 89,930
22 kg – 23 kg	JPY 93,500
23 kg – 24 kg	JPY 97,070
24 kg – 25 kg	JPY 100,640
25 kg – 26 kg	JPY 104,210
26 kg – 27 kg	JPY 107,780
27 kg – 28 kg	JPY 111,350
28 kg – 29 kg	JPY 114,920
29 kg – 30 kg	JPY 118,490

Shipping Fee to SOUTH AMERICA, AFRICA "B" Area

Gabon, Tunisia

EMS
0 kg – 0.5 kg	JPY 4,080
0.5 kg – 0.6 kg	JPY 4,658
0.6 – 0.7 kg	JPY 5,236
0.7 kg – 0.8 kg	JPY 5,814
0.8 kg – 0.9 kg	JPY 6,392
0.9 kg – 1 kg	JPY 6,970
1 kg – 1.25 kg	JPY 8,330
1.25 kg – 1.5 kg	JPY 9,690
1.5 kg – 1.75 kg	JPY 11,050
1.75 kg – 2 kg	JPY 12,410
2 kg – 2.5 kg	JPY 14,960
2.5 kg – 3 kg	JPY 17,510
3 kg – 3.5 kg	JPY 20,060
3.5 kg – 4 kg	JPY 22,610

4 kg – 4.5 kg	JPY 25,160
4.5 kg – 5 kg	JPY 27,710
5 kg – 5.5 kg	JPY 30,260
5.5 kg – 6 kg	JPY 32,810
6 kg – 7 kg	JPY 36,380
7 kg – 8 kg	JPY 39,950
8 kg – 9 kg	JPY 43,520
9 kg – 10 kg	JPY 47,090
10 kg – 11 kg	JPY 50,660
11 kg – 12 kg	JPY 54,230
12 kg – 13 kg	JPY 57,800
13 kg – 14 kg	JPY 61,370
14 kg – 15 kg	JPY 64,940
15 kg – 16 kg	JPY 68,510
16 kg – 17 kg	JPY 72,080

17 kg – 18 kg	JPY 75,650
18 kg – 19 kg	JPY 79,220
19 kg – 20 kg	JPY 82,790
20 kg – 21 kg	JPY 86,360
21 kg – 22 kg	JPY 89,930
22 kg – 23 kg	JPY 93,500
23 kg – 24 kg	JPY 97,070
24 kg – 25 kg	JPY 100,640
25 kg – 26 kg	JPY 104,210
26 kg – 27 kg	JPY 107,780
27 kg – 28 kg	JPY 111,350
28 kg – 29 kg	JPY 114,920
29 kg – 30 kg	JPY 118,490

Customs Duties and Taxes

When ordering from KAWASHIMAYA, customers are responsible for assuring the product can be lawfully imported to the destination.

The recipient is the importer of record and must comply with all laws and regulations of the destination. Orders shipped outside of Japan may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Kawashimaya has no control over these charges, nor can KAWASHIMAYA predict what they may be.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Note:

Customs offices in some countries or regions require the importer of record to provide a particular form of identification before releasing a shipment.

Calculating the Actual Shipping Cost

To check the actual shipping cost:
First, add all desired items into the shopping cart.
Next, go to the shopping cart and the "Gather Shipping Rates" field will appear in the lower left corner.
Once customers complete filling in the shipping information, click on the "Gather Shipping Rates" button. The website will automatically generate the estimated shipping cost.

Courier Partners

Kawashimaya partners with delivery couriers like EMS for the delivery of international orders. Therefore, the average time for shipment delivery is about 3-8 business days*. Additionally, for orders with a total item weight below 1kg, customers can opt for an e-packet with low-cost shipping (only eligible for the countries available to ship with e-packet).

*Maybe longer due to covid safety measurement

Shipping Restrictions

Certain restrictions prevent us from shipping certain products to all geographical locations. Although EMS ships to most countries in the world, there may be cases where your shipping information or country of residence does not reflect on the shopping cart page. You'll be notified at checkout if we're unable to ship specific items to the address you've selected.

Please reach out to our customer service for more information if this situation applies to you.
Email: infojapanstore@kawashima.shop

Order Tracking and ETA for Shipment

Products are shipped as soon as they are ready. However, depending on the products such as made-by-order products, it may take several days to ship. Please note that we do not ship on Saturdays, Sundays and Japanese holidays. In the case of delayed shipping, we will contact you by email.

Once the order is shipped, we will notify customers via email on the tracking number. Please refer to the tracking number for updates on shipment whereabouts.

KAWASHIMAYA mainly uses EMS for the delivery of international orders. Therefore, the average time for shipment delivery is about 3-8 business days. In some circumstances, we may not meet your requested delivery time.

COVID Safety Measurement (Per March 2022): Due to the increased volume of orders and to keep safety measures for our employees, it may take longer than usual to fulfill your order. The estimated time for shipment delivery will be 10 business days. All orders will be processed in the order they are received. We appreciate your patience and apologize for the inconvenience.

Coronavirus-Related Shipping Delays and Complications

Due to the COVID-19 pandemic, air travel has been restricted. Therefore, international deliveries may take longer than usual and certain delivery destinations might see further restrictions. The slowdown is expected to take 2-3 weeks. Please be patient as we work to get shipments out as quickly as possible, with everyone’s safety in mind. Tracking information for international packages may take 72 hours after fulfillment to display properly. We appreciate your kind understanding.

(as of March 2022)